MGM will provide an implementation of the Harmonize/ ListensIn platform for the Sheridan VA Healthcare system (Sheridan VAHCS) to enable Employee pulsing in order to provide a fully customized employee engagement platform that meets all VA requirements. It will enable executive leadership at the Sheridan VAHCS to understand diverse opinions and have enhanced, focused conversations, at scale that include the ability to create and send targeted customizable questions to employees and get feedback.
ListensIn is a next generation no-code feedback collection platform built for forward thinking entities. Unlike traditional “rogue” surveys, ListensIn portals feel familiar to the modern internet user (modeled after Instagram stories), are frictionless (allowing for ingress through both digital and analog means - meaning your employees (or in the future, customers) can access them via a QR Code or from their email address), privacy forward (opt-in based), and performant (all assets are delivered via a CDN or content delivery network).
CAPABILITIES
Portals are mobile friendly and engage users in constructive ways to offer feedback and suggestions. For manager (portal administrators), visually compelling dashboards offer early warning indicators for pain points that employees are experiencing, or help organizational units identify the impact of certain employee initiatives on overall employee satisfaction.
ListensIn portals, once designed and shared, will capture more and richer feedback than stand alone “rogue” surveys. The intro is an elegantly simple narrative crafted with images and text to prime your employees to provide constructive feedback in an open way. Once your employees reply to the golden question with text (“How can we improve the Sheridan VA Employee Experience”?), they can choose to leave contact details or not, and then they reach an outro with the content of choice.
Organization owners can use the “outro” to reinforce branding messages, share PSAs, or bolster further engagement off site with strong calls to action (CTAs).
Employees are able to leave feedback in text, and in the future, audio format. On the backend, you’ll see that their feedback immediately ran through the HarmonizeAi sentiment analysis engine. We can work with your team to route those messages directly to Slack, Microsoft Teams, or explore routing to whatever collaboration tool your service team uses. Create tags, download pain points, share with the team, or leverage positive feedback as needed.
ONBOARDING
The initial training strategy session starts with education about the platform, philosophy behind the design, best practices with ListensIn portals, and an iterative design process to build a first portal for employee feedback. Your assigned Customer Success Manager (CSM) will send an email to everyone a week prior to the meeting with a list of materials and ideas to bring to the initial meeting to maximize our time together.
The CSM will run the meeting as an EX (Employee experience consultant) on staff will get to know your organization, highlight your primary goals when it comes to ListensIn, and begin building your first portal with you. Additional engineering or product leadership will be on tap to answer questions and find where points of integration are needed with your existing tech stack. We are here to ensure your success every step of the way to maximize the ROI on your investment in ListensIn.
As a certified HarmonizeAi/ListensIn integrator, MGM can help the VA with their goals of “Open Communication” – By helping the organization listen to the concerns and views of veterans, employees, and external stakeholders to bring about improvements in the programs and services provided by the VA system.
FUNCTIONALITY
MGM will provide an enterprise digital focus group platform that includes qualitative voting functionality based on statistical analysis which provides a rank ordered list of the most impactful solutions to drive the best clinical, operational, cultural, employee, Veteran and business-related outcomes. Below is one of many screenshots of layout examples by which survey results can be presented to management. Layouts are completely customizable based on the specific areas that Sheridan VAHCS wants to gain insight into, with formats options that bring the most value to the organizational culture.
VA Requirement: Provide an enterprise digital focus group platform that includes qualitative voting functionality based on statistical analysis which provides a rank ordered list of the most impactful solutions to drive the best clinical, operational, cultural, employee, Veteran and business-related outcomes.
MGM Response: Customers use our software to capture qualitative feedback from respondents to be used in predictive analytics and in a predictive experience context. This will allow VA leadership to quickly identify the solution areas that could have the greatest impact to all areas of the medical center that impact employee experience and by extension, the Veteran experience.
VA Requirement: Real-time crowdsourced anonymized input of ideas from various workgroups, locations and by service/manager.
MGM Response: All data that is sourced from the client’s various workgroups and departments can be anonymous and consolidated for analysis in whatever manner necessary to provide meaningful insight to management.
VA Requirement: Ability to capture and share actionable, crowdsourced feedback in real-time to leverage organizational intelligence.
MGM Response: The platform that we are offering is an AI + BI platform. That means that it has the powerful capabilities to understand data at scale, but also to represent it visually in an easy-to-understand dashboard that customers appreciate.
VA Requirement: Ability to coordinate multiple/concurrent pulse(s) digital focus groups. MGM Response: We have the ability to conduct multiple pulses simultaneously.
VA Requirement: Ability to add gamification to a pulse Cloud storage for data.
MGM Response: We have the ability to incorporate gamification into our data collection approach.
VA Requirement: Software compatibility with multiple computing platforms.
MGM Response: As the software is cloud based, it works with most chromium browsers and is generally considered universally available and applicable. The survey platform also works on mobile.
VA Requirement: Platform able to accommodate up to 1,000 live users Pulse(s) can be internally created/developed/customized locally.
MGM Response: This is not an issue as we incorporate real time data storage via ‘Firebase’, offered by Google Cloud (a FedRamp compliant real-time database).
VA Requirement: Platform survey can be disseminated via text (push/pull), internal email system, software email system and accessible via smart phone, tablet, computer and laptops.
MGM Response: A survey can be disseminated through a variety of different mechanisms including those listed above.
VA Requirement: A survey question library of multiple metric (Likert scale, Agreement, Net Promoter Score) and crowdsourcing questions designed to validate behaviors, create alignment, drive accountability and improve all areas of organizational performance including but not limited to:
MGM Response: Our software is equipped with standard question libraries out of the box.
VA Requirement: Able to hide specific data elements based on security roles.
MGM Response: We will make data available to staff based on their level of access as specified by the VA.
VA Requirement: Able to hide demographics filters based on security roles.
MGM Response: Role-based security will be provided.
VA Requirement: Able to monitor action planning, create accountability and ensure improvement.
MGM Response: Commenting, workflow and orchestration are all possible and expected to ensure systemwide adoption and continuous process improvement.
VA Requirement: Immediately available, downloadable infographic provides data summary, rank ordered impact solutions and qualitative comment theme analysis for presentations or easy sharing.
MGM Response: Our platform provides a range of infographics, visual aids and formats for data summary to assist with communication of findings.
VA Requirement: Filterable leaderboard shows crowdsourced answers in order of priority to determine most impactful solutions.
MGM Response: Our software allows for prioritization of responses in order for management to focus on the most meaningful and impactful interventions.
VA Requirement: Customizable level of transparency Individual leader reporting based on location and organizational structure.
MGM Response: Our software can be customized to the needs of individual managers at various levels of the organization.
MGM Response: Our software is able to compare with benchmarking and internal data to identify trends and help managers quickly focus on the most meaningful aspects of employee engagement data so that they can spend their time creating impactful interventions rather than on data analysis.
VA Requirement: Ability to configure screen with VA logos Data results displayed in real-time and prioritized based on votes.
MGM Response: Yes, see attached screenshots.
VA Requirement: Data from multiple years can be displayed,
MGM Response: Yes, trends over time can be displayed.
VA Requirement: Crowdsourced feedback data displayed in multiple formats, tables and graphs and graphics to include heat maps to identify greatest opportunities for improvement.
MGM Response: We utilize a variety of approaches to ensure that the most meaningful findings are identified and displayed. This includes heat maps and a range of charts, tables, and graphs.
VA Requirement: Data is exportable to include organizational results comparison by demographics (e.g. Location and Division) and by Manager 508 Compliant PLANNING & IMPLEMENTATION
MGM Response: All data will be exportable and 508 compliant.
VA Requirement: Provide tailored employee engagement strategy including best practices, communication templates, insights review toolkits.
MGM Response: The MGM team includes SMEs in employee engagement who understand the VAMC environment. We will provide support to ensure that your initiatives are aligned with the supporting data, and that communication is organized in a manner that encourages employee buy-in.
VA Requirement: Provide on-site or virtual training sessions for leaders and managers.
MGM Response: We will provide all necessary training for managers and leaders
VA Requirement: Any system upgrades will have training sessions to assist managers in creating user manuals configure/customize employee workgroups
MGM Response: The VA will receive communication and necessary training associated with upgrades.
VA Requirement: Create pulse campaigns Technical support online and via phone.
MGM Response: We will provide technical support online and via phone.
