The challenge: VA medical centers are complex, busy facilities with high expectations for Veteran Experience, Access, Health Care Outcomes and Continuous Improvement. Meeting these expectations requires ongoing focus on patient flow and efficient use of resources including space. Today, VA medical center leadership is often forced to make decisions regarding patient flow and efficient use of space and other resources with limited supporting data.

MGM understands these unique challenges and has built a suite of solutions to deliver VA management with valuable information on the flow of patients and use of space and other resources that was not previously available. Our platform reduces the need for expensive beacon or Wi-Fi installations and provides a single system to serve multiple veteran experience and process improvement use cases.

Using the latest technology, we are able to:

  1. Provide seamless wayfinding for patients and visitors,
  2. Provide insight into space and other resource utilization that will help you understand and ultimately improve patient flow and operational efficiency and
  3. Enhance the efficiency and effectiveness of rounding efforts across your facility.

Wayfinding & Navigation

Enhance Veteran and visitor experience by delivering the ability to confidently navigate to their final destination anywhere in the facility.

  • Integrates with mobile devices to allow Veterans and visitors to track their progress through the facility in real time ensuring confidence while onsite and improving the veteran’s experience.
  • Integrates with existing Kiosks
  • Provides real-time Map and Routing control
  • Includes both SDK’s and published API to facilitate integration into veteran communications and existing systems.

Drive Process Improvement (Veteran or Patient Flow)

MGM Solutions provides VA hospital leadership with the ability to understand how their facility is being used, supporting process improvement efforts and their ability to drive improved performance measures.

Through our heat mapping and traffic flow analytics platform, we support the real time data collection and visualization of patient and staff activity across your medical center, enabling data-based decision making and an in-depth understanding of how your space is actually being used. Space is always limited. We provide the data and insights to clearly understand and determine the best use for your veterans and staff.

Our low-cost platform can be deployed within months supporting real time visualization and Data analytics for actual facility usage by Staff, veterans and visitors. Real time data visualization and drill down capabilities to understand:

Patient flow - Enhances Veteran Experience by providing VA leadership with data that will inform projects to improve the Veteran and staff experience.

  • Space and room utilization
  • Traffic volume and flow
  • Waiting times
  • Navigation times across the facility
  • Staff and veteran traffic patterns
  • First time visitor behavior
  • Security and emergency planning

Rounding is a cornerstone of safe, quality patient care, yet the process for tracking and documenting rounding efforts remains inefficient. MGM has worked with Sentact, a proven provider of tools that enhance the effectiveness of rounding, to integrate these products into our suite of solutions. The rounding solutions can be used independently, or in conjunction with our location technologies in order to enhance the insights that can be gained through rounding efforts. Our rounding tools can make the rounding process easier for the employee performing the rounds and more transparent for management overseeing the rounding process.

With a developed Best Practices Library of over 3,000 pre-built survey questions directly tied to regulatory standards, Sentact Rounding delivers compliance, readiness and 24/7 visibility to improving the delivery of safe, quality patient care. Examples of rounding tools include:

Nursing and Patient Engagement

  • Hourly / Purposeful Rounding
  • Change of Shift Handoff
  • Leader Rounding
  • Discharge Rounding
  • Patient Satisfaction Survey

Quality and Patient Safety

  • EOC Rounds
  • Infection Control Rounds
  • National Patient Safety Goals
  • Fall Prevention and More Fall Scale
  • Pressure Ulcer Prevention and Braden Scale
  • Medication Management
  • Hand Hygiene Compliance

Get in touch to tell us more about your needs. Request information or schedule a live demonstration. Call 856-371-3764 or email us at sales@mgm-solutions.com